Frequently Asked Questions
What is your online scheduling process?
Within 24 hours of submitting your request information, you will receive an estimate via email. Once the terms are agreed upon, you will receive an email request to make a fully refundable $1 reservation payment prior to the date of service. Our online payments are processed by Stripe. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Any information entered into the booking form is sent over a secure, 256-bit encrypted connection, so your data will be completely protected in transit. After the service has been completed to your satisfaction, we will process the balance of the fees and immediately email you a receipt.
Do I have to contact you each time to book an appointment?
Nope! We’ve made it easy! After you book a recurring service, your cleaners will be there like clockwork on the date and time you choose. We’ll send a reminder email 3 days before each visit.
What is your 100% Happiness Guarantee?
If you’re not completely happy with your service, we will work with you to make sure you are satisfied.
What are your days and times of operation?
We work from Monday to Friday, 8:30 AM to 5 PM.
What cities do your serve?
Can you tell me more about your Deep Cleanings?
Deep Cleaning is optional, and is intended for homes that have not been professionally cleaned for several months. The Deep Cleaning service includes baseboards, window sills, extra attention to detail and good old fashioned elbow grease. Deep cleanings usually require more heavy duty cleaning products as well so please inform us of any particular allergies or preferences.
Can you tell me more about your Move In/Move Out Cleanings?
The move in/out cleaning services are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside and outside cabinets and drawers, fixtures, inside the fridge, oven, all baseboards, etc. Once the cleaners are done, you can feel good about moving in and walking around barefoot if you please 🙂
Do you lift or move heavy furniture/appliances?
We value the cleaners we work with and take their safety very seriously, so our policy requires that they not lift anything heavier than 25 lbs., nor use ladders aside from the 3 step stools we provide. We do not want them to risk back injuries, and, we do not want to damage your floors either. If you would like cleaning done behind a refrigerator / stove, sofa or other heavy furniture, please have it moved prior to cleaning so your cleaning team can access the area.
Pricing and Payment
What forms of payment do you accept?
We accept any major Credit or Debit Card (Visa, MasterCard, Discover, and American Express) on our online booking form. We also accept Checks exclusively for property management companies, and commercial businesses with the option to invoice up to 30 days. (This is determined on a case by case basis, please call for more info)
Do you offer discounts for recurring service?
Absolutely! We offer 5% off for monthly service, and 10% off for bi-weekly service and 15% off for weekly service.
What is your gratuity policy?
Gratuity is not required or expected, but always appreciated. If you do choose to tip the crew, cash is preferable, as it will be shared equally by your cleaning team. An occasional note to the team when they really impress you would also be welcomed. In addition, your cleaning team receives bonuses based on your feedback, so please call or email us a note.
The Day of Service
How long will my cleaning take?
We have a 3 hour minimum for individual cleaners as well as teams and our system is designed to provide you with the most cost efficient and time efficient service. We have been in business for over 3 years and can estimate accurately based on the information you provide in your form.
For instance, a 2 bed 1 bath condo could be cleaned by 1 service provider in 3 hours but if you specify that you need a deep cleaning and also want interior appliances cleaned then we will need to send 2 service providers instead. A 5 bedroom, 3 bath house with over 3,000 square feet will require 3 service providers for 4-5 hours depending on the condition.
You will see for yourself that the service providers we team up with work quickly and efficiently without sacrificing quality for speed. They receive bonuses based on the feedback you provide and they also simply want each customer to be happy with their work. You can rest assured you are in good hands with Oasis Natural Cleaning!
Who provides the supplies?
The cleaners bring their own supplies. If there are supplies that you would prefer them to use, please specify this in the “Special Instructions” part of the booking form, and they can use any supplies you leave out for them.
Does my home need to be picked up before you come?
NO! Your cleaners can wash dishes, pick up clothes and organize things for you if you desire. However, please keep in mind these things factor in to the time spent in the home. If you want your cleaning crew to focus strictly on cleaning then we recommend you do some light organizing before we arrive. The cleaning professionals do offer laundry service as part of their weekly and biweekly service.
Do I have to be home for the cleaning?
No, just leave a key to the cleaners to gain entry and they will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk; whatever is most convenient for you. You can specify this in the “Special Instructions” part of the booking form, or contact us directly to let us know.
For home alarm systems, while we prefer it to be turned off on cleaning day, you can show the service team how to operate if it is a simple system.